FAQ's

Where are you located?
All of our candles are hand poured in Los Angeles, CA.

Do you offer gift cards for candles?
We do not offer gift cards at this time.


I signed up for your email newsletter and did not receive my discount code?

Yay! We are excited to have you in our Soy Cultura Candle Club! If you have not received an email from us, we suggest you checking your spam folder as sometimes emails can redirect there. If you still have not received it, shoot us an email or DM on our socials and let us know :) 

Do you do refunds or exchanges?
We do not offer refunds for online orders or for candles bought via a retailer. However, if you ordered online and your candle arrives broken, we will gladly mail you a replacement. For this, we may ask you for a proof of purchase and or a picture of the broken item. If you are completely unhappy with your purchase, please send us an email so that we can figure out a way to make it right. 

What if my candle arrives damaged?
We offer replacement candles for candles that arrive broken. However, we are not liable for melted candles.  Candles can be affected by severe exposure to hot temperatures of 80 degrees or higher. Therefore, it is important that your candles be stored and placed in cool shaded areas. During the hotter seasons, we package candles with cool shield packaging and encourage you to keep track of your order to decrease the risk of your candle being left out in direct sunlight for a long period of time.

I left my package out in the sun and now my candle has melt marks on the surface of the wax...

It happens! Sometimes we get busy and lose track of our deliveries. The good thing- it’s totally fixable! If your candle arrives with little melt marks, you can use the heat setting on a hair blow dryer to melt the top of the surface wax. The heat will melt away the marks and leave your candle tops looking nice and smooth!

Do you offer wholesale for companies looking to gift, to retailers interested in selling candles, or for special events?
Yes, we offer different wholesale pricing options including net payment terms for retailers and local shops interested in selling candles. We also offer wholesale pricing for companies or organizations interested in buying  candles for company gifts.

Are you open to collaborations?
We love working with and supporting our community. We are open to connecting with brands and organizations whose values align with ours. If you are interested in collaborating with us, fill out our contact form so that we can connect.